Customer Care

Contact our bakery software teamThere for you every step of the way

A large part of Cybake bakery software’s success over the years has been our unrivaled customer care.

Whether you are a small start-up artisan or a large, pan generational firm, we are there for you every step of the way. Smooth on-boarding, full training and manned tech support all come as part of your Cybake subscription.

If you have any questions, however small, please contact our highly experienced customer care team via the Cybake app or at the ZenDesk link below. We are only too happy to help.

In order to log a support query, please click on the following link: to access the system with the username and password previously provided.

If you are not registered to use this service, please contact us at: to receive your login details.

Please note: for Cybake 3 (on-premise) users only, please contact us first, either by telephone or email, to begin a live support session.

When advised, please click on the relevant available Cybake customer care operator button below.

Our support licence for Cybake 3 (on-premise) is for Teamviewer 15. In cases where you are required to connect to us for demoing purposes (and you already have a different version of TeamViewer), it may be necessary for you to download a compatible version in order to do this. You can safely install directly from the TeamViewer website.

Company profile

We started creating ERP-class software solutions for the baking industry in 1998.

Since then, we’ve gained a reputation for friendly and reliable customer support, a deep understanding of retail and wholesale bakery, and for our expertise in cutting-edge systems and technology.

Now, bakers of all types and sizes rely on Cybake® bakery software to control their businesses, cut admin, improve efficiency and increase sales.