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We pride ourselves on our support services. Our telephone help desk is fully manned during weekly business hours and we use a range of internet technologies to deliver support remotely to our customers.

Online Service Desk

In order to log your support incidents please click on the following link: to access the system with the username and password previously provided.

If you are not registered to use this service please contact us at: to receive your login details.

To begin a live support session, please contact us first, either by telephone or email. When advised please click on the relevant available operator button below.

Our support licence is for Teamviewer 15. In cases where you are required to connect to us for demoing purposes (and you already have a different version of TeamViewer), it may be necessary for you to download a compatible version in order to do this. You can safely install directly from the TeamViewer website.

Company profile

Cybake is brought to you by RedBlack Software. We started creating ERP-class solutions for the baking industry in 1998.

Since then, we’ve gained a reputation for friendly and reliable customer support, a deep understanding of retail and wholesale bakery, and for our expertise in cutting-edge systems and technology.

Now, bakers of all types and sizes rely on Cybake to control their businesses, cut admin, improve efficiency and increase sales.