We are hiring: 1st Line Support Advisor (evening shift)

April 9, 2021

We have a new job opportunity at our York, UK, location: 1st Line Support Advisor (Evening Shift)

About us

Based in the heart of York, we are a software company that specializes in software for the bakery industry. We are currently looking to employ a 1st line Support Advisor to join our friendly service desk team to help support our clients with software queries in the evening. Full training will be provided.


  • Providing excellent customer service in all interactions with customers.
  • Providing 1st line support to customers seeking help via email or phone and resolving issues at the first point of contact whenever possible.
  • If escalation is needed, responsibility for recording the issue as accurately as possible and keeping track of the problem until resolution.
  • Recognizing when a call is urgent and prioritizing accordingly.
  •  To provide further office support as and when required.

Essential skills

  • Excellent communication skills, both spoken & written.
  • Good organisational ability & to be able to prioritize tasks effectively.
  • Good problem-solving abilities & a quick learner.
  • Able to work well in a team as well as independently.
  • Good level of IT literacy.


  • Experience dealing with inbound calls in a contact centre/customer service environment.
  • Interest in IT/technology.


12pm – 8pm


£18k p.a.

Additional Information

  • The role the is a full-time office-based position. However, based on current Government Covid guidelines we require the successful candidate to work remotely initially.
  • During the training period, the hours of work will be 9 – 5pm.

How to apply

Please send your CV with a cover letter outlining why you think you would be good fit for the role to Closing date for applications is 5pm, Friday 23rd April. Remote interviews will take place the week commencing Monday 26th April.

Categories: Blog
Tags: careers Cybake support job opportunity job vacancy
Share: , ,

Company profile

We started creating ERP-class software solutions for the baking industry in 1998.

Since then, we’ve gained a reputation for friendly and reliable customer support, a deep understanding of retail and wholesale bakery, and for our expertise in cutting-edge systems and technology.

Now, bakers of all types and sizes rely on Cybake® bakery software to control their businesses, cut admin, improve efficiency and increase sales.