We are hiring: 1st Line Support Advisor (evening shift)

April 9, 2021

We have a new job opportunity at our York, UK, location: 1st Line Support Advisor (Evening Shift)

About us

Based in the heart of York, we are a software company that specializes in software for the bakery industry. We are currently looking to employ a 1st line Support Advisor to join our friendly service desk team to help support our clients with software queries in the evening. Full training will be provided.

Duties 

• Providing excellent customer service in all interactions with customers.
• Providing 1st line support to customers seeking help via email or phone and resolving issues at the first point of contact whenever possible.
• If escalation is needed, responsibility for recording the issue as accurately as possible and keeping track of the problem until resolution.
• Recognizing when a call is urgent and prioritizing accordingly.
•  To provide further office support as and when required.

Essential skills

• Excellent communication skills, both spoken & written.
• Good organisational ability & to be able to prioritize tasks effectively.
• Good problem-solving abilities & a quick learner.
• Able to work well in a team as well as independently.
• Good level of IT literacy.

Desirable

• Experience dealing with inbound calls in a contact centre/customer service environment.
• Interest in IT/technology.

Hours

12pm – 8pm

Salary

£18k p.a.

Additional Information

• The role the is a full-time office-based position. However, based on current Government Covid guidelines we require the successful candidate to work remotely initially.
• During the training period, the hours of work will be 9 – 5pm.

How to apply

Please send your CV with a cover letter outlining why you think you would be good fit for the role to info@cybake.com. Closing date for applications is 5pm, Friday 23rd April. Remote interviews will take place the week commencing Monday 26th April.

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Tags: careers Cybake support job opportunity job vacancy
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Seamus Quinn is the head of communications for Cybake, Cybake USA and Cybake Australia.