Twin Bears Bakery grows fast with Cybake
Twin Bears Bakery in Frederick, Maryland, USA, has become a cornerstone of its community, supplying fresh, handmade breads to local restaurants, cafes, and grocery stores across the DMV (District of Columbia, Washington, D.C, Maryland, Virginia).
But it all began much more humbly, with a simple experiment at home.
Owner Andrew Roy’s wife discovered stone-ground grains like einkorn, emmer, and rye and began experimenting with sourdough. Inspired by her creativity, Andrew took an interest, picked up a book on sourdough, and started baking himself.
“My first loaves were bad, but I fell in love with the process,” Andrew recalls. “Having access to these incredible grains and learning about natural fermentation really drew me in. From there, I started baking every day.”
Initially, loaves were shared with friends and neighbours. Word of mouth spread, and soon Andrew was fulfilling paid orders, particularly as the COVID-19 pandemic made people more conscious of where their food came from.
“People wanted to know the history who grew the grains, who milled them. We leaned into that storytelling, and it resonated,” he says.
While it has expanded its offerings to include items like a signature brown butter chocolate chip cookie with house-made toffee, the bakery always comes back to what it does do best, bread.
“Our specialty is bread. Everything we do, whether wholesale or retail, is grounded in the quality and craft of our sourdough,” says Andrew.
Expansion
In early 2023, Twin Bears Bakery moved into a historic building in downtown Frederick that was originally constructed as a bakery in 1907, bringing the space back to its roots.
With growth came complexity.
“Like most bakeries, we managed everything on spreadsheets and binders,” Andrew explains. “I’d built formulas over years, and they worked when we were small. But as we grew, adding more customers and recipes, spreadsheets just weren’t cutting it anymore.”
After evaluating options, he discovered Cybake.
“We had the opportunity to walk through a Cybake demo, and we found that not only does this meet our immediate needs, but there was plenty of room for scalability as we grew the business.”
Today, Cybake is central to Twin Bears Bakery’s daily operations.
“Our wholesale customers love the online ordering platform. They can log in, place their orders, and we don’t have to chase emails. On our side, Cybake generates bake sheets, daily totals that our team uses to scale flour and manage production. It’s streamlined everything.”
The biggest impact has been in managing rapid growth.
“What I wasn’t prepared for is just how much Cybake helps you scale,” Andrew says.
“With spreadsheets, if I wanted to tweak a recipe, I’d spend 20 minutes updating multiple documents. With Cybake, I can make a change in 30 seconds, and it automatically updates across everything. The time savings and accuracy are incredible.”
“I couldn’t imagine managing this aspect of the business without something like Cybake in our corner.”
Support
Transitioning was made easier thanks to Cybake’s onboarding support.
“One of the unsung heroes of the whole process is your onboarding person. Shout out to Richard. He helped us take all of our messy notes and spreadsheets and build a proper system. What impressed me was that it wasn’t about forcing us to change. It was about making Cybake work for the way we already operated.”
As a business owner, Andrew keeps a close eye on every cost, but Cybake has proven to be more than worth it.
“There are certain partners where I look at the bill and gladly pay it every month, because we’re getting so much value. Cybake is a perfect example of that.”
With its modular pricing model, Twin Bears Bakery can add features only as needed.
“I don’t have to pay for things I’m not going to use. But as we expand, I know Cybake has tools to support us. That’s huge.”
For Andrew, Cybake stands out not only for its software, but also for its approach.
“Cybake maybe a large professional platform, but they’re still small enough and nimble enough to care about what bakers like us have to say. You can see the software has been built on real baker feedback, and that’s pretty cool.”
When asked if he’d recommend Cybake to others, he doesn’t hesitate:
“I would recommend Cybake to other bakers. I couldn’t imagine managing this business without it.”
Catherine Thomas is the digital marketing executive at Cybake.
